Effective Date: April 20, 2025

Falconi Automotive Solutions LLC, doing business as Falconi Car Detailing (“Falconi,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request a quote, book a service, or otherwise interact with our business.

1. Information We Collect

When you contact us, request a quote, book a service, or otherwise communicate with us, we may collect personal information such as:

• Name

• Phone number

• Email address

• Vehicle details, including make, model, and year

• Service address, city, or general location information

• Any other information you choose to provide in your message or inquiry

If a deposit or other payment is collected, payment information is processed securely through a third-party provider such as Square. We do not store or directly process full payment card information on our website.

2. How We Use Your Information

We may use the information we collect to:

• Provide, manage, and complete our detailing services

• Schedule, confirm, reschedule, and follow up on appointments

• Send service-related communications, including confirmations, reminders, updates, and post-service follow-up

• Respond to inquiries, quote requests, and customer service needs

• Send promotional offers, marketing messages, or business updates, subject to your opt-out rights

• Improve our website, advertising, customer experience, and overall business operations

• Maintain internal business records and documentation

3. Communications

By providing your contact information to us, you consent to receive communications from Falconi by phone call, text message, and email for purposes related to your inquiry, appointment, service, account, or customer support.

We may also send promotional or marketing communications where permitted by law.

You may opt out of marketing communications at any time:

• Text messages: reply STOP

• Emails: click the unsubscribe link in the message, where available

Please note that even if you opt out of marketing communications, we may still contact you regarding transactional or service-related matters, such as appointment confirmations, scheduling changes, or important service updates.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies, as well as third-party tools such as Google Analytics and Google Ads conversion tracking, to better understand how visitors use our website and to improve our advertising and marketing performance.

These tools may collect information such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• General browsing behavior on our site

You may disable cookies through your browser settings, but some parts of the website may not function properly as a result.

5. How We Share Information

We do not sell your personal information.

We may share your information with trusted third parties only as reasonably necessary to operate our business and provide our services. These may include:

• Payment processors, such as Square

• Customer relationship management, scheduling, or communication platforms

• Advertising, analytics, and website performance providers, such as Google Analytics and Google Ads

• Service providers or contractors who help us operate our business, where applicable

We may also disclose information if required to do so by law, legal process, or to protect our rights, property, or safety.

6. Data Security

We take reasonable administrative, technical, and practical measures to help protect the personal information you provide to us, both online and offline.

However, no method of transmitting data over the internet or storing information electronically is completely secure. For that reason, while we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, communicate with customers, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer reasonably needed, we may delete it or retain it only in anonymized or legally required form.

8. Your Rights and Choices

You may have the right to:

• Request access to the personal information we hold about you

• Request that we correct inaccurate information

• Request that we delete your personal information, subject to any legal or operational obligations that require us to retain it

• Opt out of promotional or marketing communications at any time

To make a request regarding your personal information, please contact us using the contact information listed below.

9. Third-Party Services and Links

Our website or communications may include links to third-party websites, platforms, or tools. We are not responsible for the privacy practices, content, or security of those third-party services. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us:

Falconi Automotive Solutions LLC

Phone: (203) 212-9062

Email: [email protected]